Each purchase comes with a year of free updates. Unlock editing across up to 5 devices (MacOS, iOS and Windows) with an in-app purchase. Aeon Timeline is free to download and use in read-only mode to view timelines shared by other users. If you are still experiencing issues, contact our support using the link at the top of the page.Create beautifully organised, data rich timelines for every project: packed with templates and features for creative writing, project management, legal case management, and research and education projects. Note that files stored "On my iPad" or "On my iPhone" will be deleted, so only use this step if you are storing files on iCloud or Dropbox, or if you are not concerned with losing the locally stored files. Try deleting Aeon Timeline, restarting your iPad, and then reinstalling Aeon Timeline from the AppStore. If you are using a cloud service like iCloud or Dropbox, check to see if the file is visible on a Desktop or in their online interface Only folders with their switches on will be visible, so it is possible you may have inadvertently hidden a folder Make sure the folder you want to view is enabled in the Files App by tapping Edit at the top of the left-hand list. If both are affected equally, that suggests the problem is more likely to be related to a system-wide file system issue rather than a direct issue with Aeon Timeline. If turning the iPad off and on again does not resolve the issue, you can try the following steps:Ĭonfirm whether the issue affects both the Files App and the Files Browser inside Aeon Timeline, or if only Aeon Timeline is affected. If at any point you are experiencing issues specifically with the Files app itself, or the Files Browser inside Aeon Timeline, we would recommend this as the first step to resolving the issue. Simply quitting the affected applications (Aeon Timeline and the Files app) does not appear to be enough. It appears that the Files Browser/App or the underlying file system sometimes gets into a muddled internal state, and it takes this full hardware power cycle to reset the system. Suggested solution: Physically turn the iOS device off, and then back on againĪlthough it is a cliche, our experience of this issue, both through our own testing and in providing support to our customers, is that physically powering off the device, and then turning it back on, will resolve the vast majority of these issues. Most often, users have reported that an issue with the Files Browser inside Aeon Timeline is also replicated in the Files App itself, indicating that a global issue is to blame. Issues where particular storage services (such as Dropbox) are not visible or functioning correctly, especially after installing an update from that provider. Specific folders missing from the Files Browser, or appearing empty in the Files Browser when they previously had content.Unfortunately, as can be case with new technologies, a small number of users have reported some technical issues when trying to use this new interface. It also makes the task of supporting many different cloud platforms easier for developers, as they can do so using a shared interface instead of needing to write custom code to support each one. This new Files Browser interface makes it easier for users to view and manage their files, share them between apps, and use a number of cloud storage solutions such as Dropbox across their devices. In addition to this, Apple made available the same File Browser interface for use within apps. With the release of iOS 11, Apple introduced a new way to access documents and files on your iPhone or iPad - the Files App. Troubleshooting issue: Files App or Files Browser blank or missing folders/files Files App or Browser blank or missing files
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